FAQS

WHAT IS BAMBE?

BAMBE is Body And Mind Bliss Essentials. We formed Bambe as a wake-up call and as an invitation. Do you know every day approximately 8 million pieces of plastic pollution find their way into our oceans [1]? As a wake-up call, it warns of danger: Inaction is a self-defeating state that results in miserable mediocrity. It has greater negative impact on each and every one of us than most of us are willing to recognise or accept.

BAMBE is also our personal invitation to you to choose sustainable living every day. With each day, we are given opportunities to make conscious choices for either mediocrity or sustainable living.

Today, more than ever, every personal step counts. Every step you take make an impact. Sustainable living or nothing is the choice we face every day. Only when we learn to make a conscious choice for sustainable living will we stand a chance of winning. So let’s cherish each other and make a difference one step at a time!

[1]: Surfers Against Sewage Website: https://www.sas.org.uk/our-work/plastic-pollution/plastic-pollution-facts-figures/

WHAT DO YOU GET?

BAMBE is primarily a bamboo related-product subscription service that sends you 1 x beautiful, eco-friendly bamboo toothbrush, 1 x 100-gram bamboo charcoal tooth whitening toothpaste (or 1 x 30-gram coconut charcoal tooth whitening powder), 1 pair of funky, inspiring bamboo socks and 1 x 75-gram rectangular bamboo charcoal air-purifying bag once every 2 months (bi-monthly), once every 2 months for 6 months (half-yearly) or once every 2 months for 12 months (yearly).

We wanted our products to promote positive messages and well-being but minus the toxic chemicals. We want to show our customers that consumable goods don’t have to be either this or that. In fact, beauty, humanity and sustainability can go hand in hand. We also want our customers to smell good, feel good and do good everyday.

Package “A” – Bamboo Toothbrush, Toothpaste (100-grams), Socks and Rectangular Air-Purifying Bag
Package “B” – Bamboo Toothbrush, Charcoal Tooth Whitening Powder (30-grams), Socks and Rectangular Air-Purifying Bag

HOW DOES A BAMBE SUBSCRIPTION PLAN WORK?

When you agree to purchase one of our subscription plans, you agree to give us the credit card details. With the subscription plan signed up and first payment processed, your recurring payments will be automatically deducted on your particular due date cycle (i.e. every 2nd month, 6th month or 12th month). Once we received the payment, we will then post the subscription pack to you.

We will hand pick a variety of designs from our selection for you with lots of love. This means you will get plenty of surprises and never get bored. In addition, our bamboo socks come in all different styles such as no-show, anklet and crew socks. So you will be pleasantly surprised when you receive our unique and inspirational designs!

HOW DO I CANCEL?

Cancellations are easy. You can cancel your subscription any time by sending us an email to cancel@bambe.com.au, but we will be extremely sad to see you go.

Note that you will be charged automatically on due date by our merchant provider and once payment is done we can not refund you so if you do not want to continue, cancel subscription before your due date for payment which is exactly after 2 months of your last payment (for the bi-monthly subscription plan).

WHAT ARE BAMBE’S PRODUCTS MADE OF?

Toothbrushes:

The beautiful handle of our bamboo toothbrush is 100% bio-degradable and our nylon or charcoal bristles help with removing coffee, tea, wine, food and smoking stains, leaving your teeth looking brighter and healthier.

Toothpastes:

Our bamboo charcoal tooth whitening toothpastes are infused with natural charcoal and mint flavour which will whiten your teeth, and remove plaque and stains. They are easy, non-messy and safe to use daily.

Charcoal Powders:

Our coconut charcoal tooth whitening powders are made of 100% natural activated coconut shell which will whiten your teeth, and remove plaque and stains. This highly absorbent activated charcoal penetrates and draws out stubborn stains, traps colour particles, fights bad breath and whitens teeth enamel.

Socks:

Our bamboo socks are luxuriously soft, smooth and silky as you stride through your day with feet that stay comfy and fresh. Other benefits include anti-bacterial; odour protection; moisture wicking; and highly breathable. Our socks are made of the finest bamboo fibres, the composition of which is 70% Bamboo, 27% Nylon and 3% Spandex.

Air Purifiers:

Our bamboo charcoal air-purifying bags are filled with 100% biodegradable activated bamboo charcoals, which will eliminate odours, pollutants, and allergens, and help prevent growth of bacteria, mould, and mildew. They are non-chemical, non-toxic, unscented and safe to use around children and pets. They will last up to 10 – 12 months. And when they stop working, you can put the bamboo charcoals back to the earth where they belong.

WHERE ARE BAMBE PRODUCTS MADE IN?

Our products are designed in Melbourne, Australia but made in China. The bamboo and natural ingredients used in making the toothbrush, toothpaste, charcoal powder, socks and air-purifier are sourced sustainably in China.

HOW MUCH DOES SHIPPING COST

We offer FREE standard shipping within Australia for all subscription deliveries (Fantastic!).  For additional shop orders and non-member purchases, we offer free standard shipping for orders within Australia when you purchase AUD$65 or more. For orders less than AUD$65 we offer a flat rate shipping of just AUD$8.50 within Australia.

DO YOU SHIP INTERNATIONALLY?

Unfortunately, we do not ship internationally at the moment. But watch this space!

HOW DO I DISPOSE MY BAMBOO TOOTHBRUSH?

The handle of the toothbrush is 100% biodegradable so it can be placed into a compost bin or a green bin. Please remove the bristles before disposing the handle.

HOW DO I KNOW THE SOCKS WILL FIT AND WILL THESE SOCKS FIT WOMEN?

Our unisex socks are generally one size fit most. Our socks fit most male and female feet.

WASHING INSTRUCTIONS FOR MY BAMBOO SOCKS?

To ensure your socks look and feel the same as the day you got them, we recommend to machine wash them at below 30 degrees.

HOW DO I USE AND DISPOSE MY BAMBOO AIR-PURIFIER?

Place BAMBE air purifying bag in shaded area where needed (e.g. bedroom, fridge, shoes, car, wardrobe, suitcase, gym bag, etc.) and the bamboo charcoal is self-activated to absorb the impurities in the air. Once a month, put outside in the sun for at least one to two hours to rejuvenate or reactivate the bag for further use. After 10-12 months of use, cut the linen bag open and pour the bamboo charcoal in your garden. The plants will love the nutrients.

DO I HAVE TO SUBSCRIBE?

No, you can easily go to our online shop to purchase any of our products.

RETURN POLICY

You have 10 days from the day of subscription pack arrival to be eligible for a return. Simply send them back to us and we will happily refund you. Please click here to check with our return policy.

DO THE PRICES INCLUDE GST

The prices shown on the website are GST INCLUSIVE!

DO I GET TO CHOOSE THE PRODUCTS?

YES, you can choose. But for Subscribers, if you prefer, we will hand pick a variety of designs from our selection for you with lots of love and surprises.

CAN I CHANGE FROM SUBSCRIPTION PACK “A” TO “B” OR VICE VERSA?

Yes, you can change from Subscription Pack “A” to “B” or vice versa at any time. Simply email sales@bambe.com.au at least 14 days before we dispatch your subscription pack.

HOW DO I CHANGE MY ADDRESS?

If you need to change your billing or shipping address please email sales@bambe.com.au and we will gladly make the change for you.